Before we look ahead to the promise of 2003, I want to reflect on the year that just ended. We all have a lot to be thankful for. Particularly I would like to thank our customers for their efforts: working together, we made huge strides toward enhancing patient safety and reducing paperwork in our ever-challenging healthcare environment. You fought for the budget dollars and together we put those dollars to work!

In the new year, we are seeing another huge increase in budget commitments as our hospital customers seize more opportunities for process improvement and cost savings. With today’s powerful forms automation technologies, the purchase and storage of preprinted forms only waste time, money and staff productivity. It’s unnecessary. The replacement technology, On Demand printing, is inexpensive, flexible and here to stay.

But, progress in automating hospital systems has to start with controlling and rationalizing the underlying processes reflected by preprinted forms. Each form is a manual information system. Together they continue to represent 80% or more of all work and documentation done. Document control has to come first—and FormFast wants to be your partner to ensure that you’re not just automating forms, but are also improving your work processes as well.

Forms automation makes sense—especially in these times of fiscal belt-tightening. The return on investment for forms automation is one of the highest among any software products. Forms automation is not glamorous or sexy, but it produces for you—and for the patients you serve.

At FormFast, we want to be your partner of choice for performance improvement solutions. I look forward to continued dialogues with you about the products and services you find most helpful.—and the enhancements you’d like to see. We want to hear your feedback and suggestions. We listen…and we act on what you tell us. I give you my word on it.

Again thank you…And let’s make 2003 our best year yet!.

Rob Harding, President
FormFast, Inc.