At FormFast, customer support is our number one priority. And while we always welcome your questions, we thought we’d include some Frequently Asked Questions in our newsletter. We encourage you to download this information and keep it for future reference.

1. Can we scan in a form, or do we have to create each form from scratch?

Yes you can scan in a form. The form can be scanned directly into the design software, or it can be created using the software, which came with the scanner. The software can convert any 300 dpi (dots per inch) PCX or TIF file format. In addition, forms which have been created in other software packages, such as Word, can also be imported into the design software using a specialized printer driver. The only forms which would need to be created from scratch are those that are brand new and don't exist on paper or any file format.

2. Can you print barcodes on forms?

Yes, we can print Barcode39 and Code 128 barcodes. Barcodes can be created from static information, such as a form number, or can be created from variable data, such as a patient account number. Barcode code fields can also be concatenated together so that multiple fields can create one longer barcode. Sometimes this is required for optical imaging software. The barcodes are also available in various sizes and in addition a check digit can be applied to the Barcode 39. (Code 128 has a check digit built into it as a standard)

3. Can I print forms to printers based on information in the data?

Yes, you can use the name of the file and/or actual data in the file to determine where to print a specific form. There is no limit to the number of data elements that can be searched to determine printer destination. You also have the ability to write sophisticated AND/OR conditions to control the routing of the forms.

4. Can I print to any printer I have in the hospital?

Yes and No. The software prints to any laser printer or copier/printer which is PCL5e compatible. The software adds it's own code for tray calls; paper size etc. so no special configuring of the printer is necessary. FormFast can also print to Cognitive Thermal printers, and is currently in the process of adding other thermal printers to the list of available printing options.
FormFast does NOT print to any dot matrix or line printer.

5. Can I create my own forms?

Yes, FormFast offers complete training for it's software products. Training can be done at the customer site, or at the FormFast location in St. Louis, Missouri. After the design training, the user will have the capability to scan in, import from other software, or create from scratch, their own forms. This will include all the drawing tools, adding graphics to a form, spell checking (including spell checking in foreign languages), saving forms, and any other specialized tools which aid in the design process.

6. What versions of Windows does your software support?

Our software will run on Windows 95/98 2000, NT, and XP. The form design software has a special printer driver which imports forms from other applications, currently this driver does not work on Windows 2000 or XP, however we are in the process of updating that driver.

We also have software that runs on the Meditech Magic platform.